Unsuccessful Delivery:

Due to the nature of large item deliveries, we can only give a range of time. Delays and cancellations may result in the delivery coming earlier or later in the day than expected. It is important that on your day of delivery the Site contact is ready for a Phone call in case of any issues regarding delivery or notification of arrival. Please notify us of any strict timeframes/delivery instructions so we can work with it to the best of our abilities.

Please note all delivery drivers have been asked to call the site contact however there may be rare cases where this doesn’t happen. To ensure your items get delivered in the correct place within the capabilities of the driver please be on site during the day of delivery. 

If there are any concerns about site accessibility this needs to be mentioned clearly before delivery is booked to avoid any issue and additional charges. It is the customer/client’s responsibility to inform of the correct truck type: HIAB, Moffett, Tractor, Tail Lift, Tipper Truck (big/small).

In the case that delivery of pallets has failed, and client/customer/site was unable to receive pallets for the following reasons:

Incorrect truck type was booked: Customer has informed us to use a specific truck however on delivery the driver has mentioned it is impossible/unsafe to deliver with that truck and another truck type or method of transport is required. 

Road Closure: If the delivery street is closed due to scheduled road works, it is the customers responsibility to be aware and inform us of any scheduled road works.

Site closed/inaccessible: If the delivery driver arrives to the site location and is denied entry from the site resulting in the driver having to return pallets.

For any of the mentioned reasons the driver if unable to immediately unload pallets is required to leave and return the pallets back to the yard. The driver has other deliveries and schedules to meet and cannot spend additional time on a site because of the lack of preparedness from the customer/client.

For any of the mentioned reasons if delivery was unsuccessful the pallets may have to be returned to any yard there will be additional charges.

If the customer requires a re-delivery: There is a return charge of product back to the yard + a redelivery charge from the yard to the customer site. In addition, there may be an additional fee of 0-5% of total product value.

If the customer requests to then cancel the order: There is a return charge of product back to the yard + there is a cancellation fee of 15-30% of the total product value. This cancellation fee includes a restocking fee, admin costs, machine/labor costs. This applies for all deliveries. 

For all tipper truck deliveries: Return charges are equal to the original delivery cost. Re-delivery charges are equal to the original delivery cost.

For Firth Delivery:
Return charge of less than two full pallets: $150 +gst.
Re-delivery charge of less than two full pallets: $150 +gst 
Return charge of more than two full pallets: $60 +gst per pallet
Re-delivery charge of more than two full pallets: $60+gst per pallet

For Bowers Delivery:
Return charge of less than two full pallets: $190 +gst.
Re-delivery charge of less than two full pallets: $190 +gst 
Return charge of more than two full pallets: $60 +gst per pallet
Re-delivery charge of more than two full pallets: $60+gst  per pallet

For Other Pallet/Bag:
Return charge of less than two full pallets: $190 +gst.
Re-delivery charge of less than two full pallets: $190 +gst 
Return charge of more than two full pallets: $60 +gst per pallet
Re-delivery charge of more than two full pallets: $60+gst per pallet

For Tail lift:
Return charge of less than two full pallets: $190 +gst.
Re-delivery charge of less than two full pallets: $190 +gst 
Return charge of more than two full pallets: $60 +gst per pallet
Re-delivery charge of more than two full pallets: $60+gst per pallet

Please note: Any Promotional offer such as free delivery is voided in the case of unsuccessful delivery and an original delivery charge will be applied.  Any Promotional offer is not reapplied for the redelivery of products.